About Good Hands Transport
We Care About You
Good Hands Transport is a Birmingham-based transportation service established to meet the growing need for safe, reliable, and affordable rides within the Birmingham community and surrounding areas. The company was built on the belief that access to transportation should never be a barrier to healthcare, employment, or quality of life. We are committed to serving riders with punctuality, professionalism, and dignity while delivering transportation that supports the everyday needs of the people who live and work in our community.
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We provide passenger transportation services that support essential daily activities, including medical appointments, pharmacy visits, work commutes, errands, and social outings. Our services are structured to ensure that every ride is dependable, comfortable, and rooted in care for the communities we serve.
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Good Hands Transport is officially authorized with a Passenger Authority ier by the Alabama Public Service Commission. This authority ensures that our operations meet state requirements for safety, accountability, and public service. We serve riders of all ages, including commuters, students, seniors, and individuals with mobility limitations who are able to transfer independently. Services are available within a fifty-mile radius of Birmingham, and extended travel may be available upon request.
Our Mission:
Our mission is to enhance the quality of life in the Birmingham community by offering transportation that promotes better health management, access to employment, and overall mobility, while creating long-term community impact and economic opportunities.
Our Values:
Safe
Affordable
& Reliable
Meet the Team
My name is Adrilyn Walker Smith (Lynn), and I am the owner of Good Hands Transport where we are in the process of pivoting to passenger transport services that benefit the needs of the community.
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Working as a Healthcare Professional at for Blue Cross and Blue Shield of Alabama in several divisions for over 20 years allowed me to develop a unique to identify gaps within the transportation industry as it relates to patient care. I received my Lean Six Sigma certification at the University of Alabama and re-certified at Georgia Tech. These credentials in efficient methodologies and divisional processes, along with my extensive experience with Voice of the Customer (VOC), allows me to quickly identify waste and inefficiencies in existing business processes.
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As a Customer Experience Professional and Wellness coach, I have extensive experience identifying and understanding the barriers with transportation that patients face in accessing necessary medical care. Being able to make appointments with a primary care physician (PCP) not only promotes preventive care, but also fosters a supportive environment for managing chronic conditions such as diabetes, heart disease and hypertension.
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I have been collecting data for decades, and my business model is based on Voice of the Customer and meeting a need. At the time I was pivoting, it was essential that my business had to be impactful, used as a vehicle to change someone’s trajectory, be beneficial to the community, and provide jobs that would benefit the ecosystem.
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For the last 6 years, my current business is dedicated to providing transportation services for families throughout the State of Alabama. I ensure safe and efficient transportation for various purposes such as medical appointments. Every ride is planned with the utmost consideration for timeliness, safety, and comfort.​